Payments and Billing

Payments and Billing

  1. Payment Method:
    1. Currently, only online payments are accepted. Sellers must pay for each order before it is processed. This ensures that production and shipping can proceed without any delays.
  2. Invoice Management:
    1. Each order generates a separate invoice. Sellers can view and manage their invoices under the “Invoices” section in their dashboard.
    2. The invoice details include the invoice number, the number of orders, the amount (excluding VAT), the date, and the status of the payment.
  3. Making a Payment:
    1. To make a payment, click on the “Pay Now” button next to the invoice. This will open the payment interface where sellers can enter their card details, including the card number, cardholder name, expiry date, and CVV.
    2. There is an option to save the card details for future payments, making the process quicker and more convenient for subsequent orders.
    3. After entering the payment details, click on “Pay SAR [Amount]” to complete the transaction.
  4. Payment Status:
    1. The status of each invoice will be marked as “Pending” until the payment is made. Once the payment is completed, the status will change, and the order will proceed to the processing stage.
    2. Orders will not be processed until payment is received. It is crucial to ensure timely payment to avoid any delays in order fulfillment.
  5. Refunds:
    1. Refunds are processed according to our Returns and Refunds Policy. If an order is eligible for a refund, the amount will be credited back to the original method of payment used for the transaction.
    2. For detailed information on how refunds are handled, including the conditions under which refunds are issued, please refer to the Returns and Refunds Policy section.

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